Sometimes cases are referred to us from past clients and others are referred to us from fellow lawyers. This particular case was referred to us from a friend of ours – Scott DeSalvo – in Chicago. Thank you, Scott, for thinking of us to help you be a hero to your client.
Late in the summer of 2017, a fast-food restaurant was short-staffed and had managers arguing with one another. As a result of the internal discord at this restaurant that was already short-staffed, no one cared about a serious leak coming from the HVAC unit near the front door. The floor was all tile that was extremely slippery when moist. This particular day, the leak was coming down like rain. No one cleaned it up. No one put warning signs up. No one guarded the customers from the slippery surface that could not be seen.
On that same day, a teenager was going to pick up his last check from an old employer before heading off to start college. Our client was the first in his family to attend college and he was excited to pursue his dreams. When he walked in the entry doors, he missed the area that was slippery without knowing it. However, on his way out, he was not as lucky and slipped with a witness standing right there. When he fell on his outstretched hand to brace himself, it snapped. You could see it right away.
We were called by our referral lawyer to meet with his client. We were able to meet with him the day before his first surgery. The client had a few questions:
- How are my medical bills going to get paid?
- If health insurance pays my medical bills, do I have to reimburse my health insurance?
- How does the process work with your firm?
- Who will work on my case?
- Have you handled these cases before?
As soon as he walked in our door, we were able to put his mind at ease explaining that his medical bills were paid by his health insurance so they would not go to collections. We assured him that any settlement would include enough money to reimburse his health insurance for their subrogation claim. My team and I walked him through which team members would be handling the different aspects of his case. He was able to put a face with the name and everything went smoothly from then on. He saw that every single person at our firm works on each case we handle.
We walked him through how these cases have gone for us in the past and let him know the different aspects involved in his specific case. In the end, he felt comfortable knowing that we had handled his type of case before and were ready to go.
How We Helped A Person In Need
When our client came in here, he needed reassurance that we had his back. We worked with him and he understood that we really meant that we treat all our clients like family. We want to get to know them, open communication with them and help them achieve closure.
College is hard enough for Freshman. Imagine having your dominant hand in a brace or cast for all of your Freshman year – not being able to write to take notes or tests, not being able to carry anything, and not being able to work when you want to.
This case was all about helping someone who had the motivation to be better and get his life back. He didn’t take no for an answer. As soon as he was cleared, he began going to physical therapy and trying to get back his strength in his arm. We are so proud of him for working hard and making it happen.
As our clients and referral attorneys know, when we accept a case, we go all in. However, it is a team with our clients. They need to work just as hard as we do. This kid did. He was never late and never missed a meeting.
When the defense decided not to offer a penny without us filing a lawsuit, we filed the lawsuit. As we proceeded through the case, we worked with our client to prepare him for his testimony. When he was deposed, he was amazing and the defense knew we had an amazing client on our hands. When that was polarized with the testimony of the defense witnesses, we knew a jury in Dallas County would be in our favor. The case ultimately resolved after mediation.
In the end, he was able to get closure from this and move on in his life. Continue reading below to see where he is now.
For Referring Attorneys
We love referrals from lawyers. This case came to us from a lawyer in another State for a client and case that happened in Texas. We were able to take the intake referral, immediately set up a meeting with the client and get him signed up. The case was completed in just under a year and the referral lawyer was kept updated each quarter. In the end, we were able to send him his referral fee and keep everyone happy.
Why Was This An Important Case For Our Community?
Any business that allows members from the public to come in must keep their premises safe for all. This includes ensuring that if there is a leak causing a slippery walking surface to guard the area from people until it can be fixed and cleaned up. This is simple and easy. Now, businesses know from this case that the simple things matter too because someone can be seriously injured when floors are not safe.
Where Is He Now?
Our client is still a close friend of the firm and always will be. He is pursuing his Bachelor’s degree from Sam Houston State University and will be taking the LSAT to get entry into law school once he graduates. As a result of the settlement, we all became mentors to him. We helped him create a budget, set up a bank account and savings account.
We can’t wait to see what he is able to accomplish in his life and career.