Parents trust daycare providers with the most important thing in their lives: their children.
They trust that someone is paying attention. They trust that safety rules are being followed. And they trust that if something goes wrong, they will be told the truth.
For one DFW family, that trust was broken during what should have been an ordinary day on the playground.
What began as a routine morning drop-off ended with their young daughter suffering a serious foot injury, weeks of painful recovery, and a growing list of questions about what really happened.
An Injury That Should Never Have Happened
When the family first contacted The Button Law Firm, they were trying to make sense of how a child could be seriously injured during recess while multiple caregivers were present.
The answers they received from the daycare only created more confusion.
The injury occurred on the playground while two caregivers were assigned to supervise the children. But according to the evidence later uncovered, neither caregiver was actively watching the playground.
One staff member was focused on an iPad. The other was sitting at a picnic table using a personal cellphone with her back turned to the children.
Without proper supervision, a young girl was able to climb onto a dangerous railing attached to the playground structure. She eventually jumped and landed awkwardly, fracturing her foot in multiple places.
The injury was serious. The failure that caused it was entirely preventable.
The Questions That Wouldn't Go Away
For the parents, one of the most troubling parts of the incident was what happened afterward.
Hours passed before the daycare contacted them.
The child had been injured, was clearly in pain, and yet the family was not immediately notified. Medical care was not promptly sought. When the daycare finally reached out, the explanation they provided did not fully account for what had happened.
Like many parents in similar situations, the family found themselves asking difficult questions.
Why weren't we called sooner?
Why wasn't our daughter treated immediately?
Why does it feel like we're not getting the whole story?
Those questions ultimately led them to seek help.
What Our Investigation Revealed
As our team began investigating the incident, we discovered this injury was not simply the result of one bad decision on one afternoon.
The daycare had a documented history of safety concerns.
In the two years leading up to the incident, the facility had been cited for multiple violations, including:
- Inadequate supervision of children
- Unsafe playground conditions
- Failures to properly document and report incidents
These were not unrelated deficiencies.
They pointed to a larger pattern of conduct that placed children at risk.
Most importantly, we were able to secure and review the security footage.
The video confirmed what the parents had suspected from the beginning: their daughter's injury should never have happened.
The footage showed that the children were not being properly supervised and that the injury occurred because the caregivers responsible for protecting them were not paying attention.
The Road to Recovery
The physical recovery was difficult.
The young girl spent weeks in a walking boot and on crutches while her fractures healed. Activities that once felt effortless suddenly became painful and exhausting.
But the effects extended beyond the physical injury.
Before the incident, she loved playgrounds.
Afterward, she became fearful of the very place that once brought her joy.
That emotional impact is something many families experience after a serious daycare injury. Children may heal physically while continuing to struggle with fear, anxiety, or a loss of confidence.
Finding Answers and Accountability
One of the things we hear most often from parents is that they simply want the truth.
They want to know whether their instincts were right.
They want confirmation that they are not overreacting by expecting their child to be safe.
For this family, accountability provided exactly that.
By uncovering the facts, reviewing the evidence, and exposing the daycare's failures, we were able to help the family obtain a life-changing result that supported their daughter's recovery and future.
Just as importantly, it validated what they had felt from the beginning: this injury was preventable.
Moving Forward
No parent should have to wonder whether their child was injured because the adults responsible for supervising them were distracted.
And no family should be left searching for answers after a daycare injury.
At The Button Law Firm, we focus exclusively on daycare and child injury cases. We help families uncover the truth, hold daycare providers accountable, and pursue the resources they need to move forward.
If your child has been injured at daycare, you can call (214) 699-4409, email intake@buttonlawfirm.com, or fill out the contact form on our website to share your story or experience with our team.
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